Terms and Conditions

Payment Methods

Payment can be made by PayPal. Payment is deducted when we process your order. If your payment cannot be authorised for any reason, we will tell you.


Once you have placed an order with us you will receive a receipt confirmation email. This should be kept in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email, please contact  or telephone us on 07468513793 and we will investigate and confirm that your order has been placed successfully.


All rights, including copyright, for this website are owned by or licensed to Sandy Bywater
Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Sandy Bywater.


Deliveries in the UK will be made by the Post Office Royal Mail or Parcelforce or an appropriate delivery service – Postage and Packaging is free within the UK. For International orders cost of postage will be confirmed before posting.


Under the Consumer Contracts (Distance Selling) Regulations 2000, you are entitled to cancel your contract by giving us notice before you receive the goods or within 7 working days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email  or telephone 07468513793.
If you are unhappy with the goods for any reason, just send them back to us (unused and undamaged with the original packaging) within 28 days and we’ll refund or replace them. Refunds will be made via the same method of payment used to purchase the goods once we receive the goods back from you at our premises.
If you are not able to return the goods in a perfect condition or without the original packaging then we may charge you for any reduction in value of the goods as a result.
You will be responsible for all returned goods until they reach our premises. We strongly advise that you obtain a proof of postage certificate or other means of verifying carriage to our premises when returning any part of you order.
None of the above will affect your statutory rights.
Our returns address is Sandy Bywater Ceramics, 72 Bedale Road, Sherwood Dales, Nottingham. NG5 3GJ